THANKS FOR VISITING OUR
SITE! :-)
Proud Member of the International
Gem Society
Daniel J.
Stair, Jr.
P.O. Box 145
N.
Bonneville, WA 98639
U.S.A.
primary email: daniel@customgemstones.com
alternate
email: dstairjr@embarqmail.com
QUESTIONS AND ANSWERS:
IMAGES YOU ARE SEEING: We do the best we can
to provide a (one) good image and accurate
description
of each gemstone. The written descriptions of color
and clarity should be given more consideration than the photos. Our
computer monitor is meticulously calibrated for offset printing, which
is the most universal standard. If you are using yours the way it
came
from the factory, it is probably set to be far too bright and images
will look washed out or faded. The colors will also likely be
incorrect. If the gray backgrounds of my images display a more
than a slight secondary color such as yellow, blue or magenta, your
monitor is not adjusted correctly.
ADDITIONAL PHOTOS?
The latest trend in Thailand, where they have cheap labor, is to
display numerous photos of each stone. We prefer to keep our prices
reasonable for everyone, rather than raising them to cover time
invested in taking additional pictures, processing them, then uploading
or emailing them. That extra work takes us away
from cutting and is not offered as a free service.
HOW CAN I SEND PAYMENT? We accept paypal sent the email address of daniel@customgemstones.com or
you can mail a check or money order to Daniel Stair at the address above.
Please verify stone availability before sending payment.
SPECIAL REQUESTS:
We are happy to try and cut a stone for you if we have the rough and
what
you ask for is not wasteful or something that nobody else would likely
want. With those things in mind, there is no obligation on your
part to purchase the stone if you don't like what we come up
with. We tend to have a waiting list, so it may take some time to
get to your
stone. If you are in a rush for some reason, please let us know.
WILL SOMEONE NEED TO SIGN FOR MY PACKAGE?
Yes, if it is over $200 in value or sent outside the U.S.A. via Global
Express Mail or registered mail. Please provide a secure mailing
address where someone will be available to sign for the package.
WILL YOU CUT MY ROUGH, RECUT OR REPAIR MY STONE?
Generally, we are willing to consider that. We charge $35/hour to
cut stones that belong to other people and the process is entirely at
your risk, not ours, because we have no way of knowing whether a stone is
stable, or what treatments it has been subjected to. Bad things
do happen when cutting, though it is fairly rare. We also do not
cut ALL gemstones, so please email us prior to sending any stones so we
can discuss the project(s). The stones sent must also be of at
least the value of the labor involved in cutting them.
Should
you decide to purchase one of our stones, please review our return policy and terms of sale below.
Return Policy and Terms of Sale
copyright (c) 2000 -
2010, Daniel and Cynthia Stair, all rights reserved
All graphics, images, text and overall layout design on this website
are property of Daniel and Cynthia Stair and may not be downloaded or
reproduced in any way without express written permission or unless
otherwise noted.
